Privacy Policy

This Privacy Policy describes the policies and procedures of Blakden (“we,” “us,” or “our”) on the collection, use, and disclosure of your information when you use our website, www.blakden.com (the “Site”). We are committed to protecting your privacy and ensuring you have a positive experience on our website.

1. What Personal Information Do We Collect?

When ordering or registering on our site, as appropriate, you may be asked to enter your:

• Name
• Email Address
• Phone Number
• Mailing/Shipping Address
• Billing Address
• …and other details essential to helping you with your experience.

We collect information about your device and browsing actions using cookies and similar technologies.

2. When Do We Collect Information?
We collect information from you when you:

• Register on our site or create an account
• Place an order
• Subscribe to a newsletter
• Respond to a survey or marketing communication
• Surf the website
• Use certain other site features

3. How Do We Use Your Information?
We may use the information we collect from you in the following ways:

• To Process Transactions: To quickly process your orders and ship your purchases.
• To Manage Your Account: To create and manage your user account.
• For Marketing: To send periodic emails regarding your order, other products, and services (you can opt-out at any time).
• For Customer Support: To follow up with you after correspondence (live chat, email, or phone inquiries).
• For Improvement: To improve our website and services to better serve you.

4. How Do We Protect Your Information?

• We implement a variety of security measures to maintain the safety of your personal information.
• Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.
• All transactions are processed through a gateway provider and are not stored or processed on our servers. We do not store sensitive credit card information.

5. Do We Use ‘Cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the site’s systems to recognize your browser and capture and remember certain information.

We use cookies to:

• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future.

You can choose to turn off all cookies through your browser settings. If you disable cookies, some features that make your site experience more efficient will be disabled and some of our services will not function properly.

6. Sharing Your Information
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include:

• Website Hosting Partners: and other parties who assist us in operating our website, conducting our business, or serving our users (such as Parcel Delivery Companies, Email Marketing Services like Mailchimp, and Web Analytics Providers like Google Analytics), so long as those parties agree to keep this information confidential.
• Legal Compliance: We may also release information when its release is appropriate to comply with the law.

7. Data Retention
We will retain your personal information for as long as your account is active or as needed to provide you with services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights
You have the right to:

• Access and Correction: Review and update your personal information by logging into your account.
• Deletion: Request that we delete your personal data, subject to certain exceptions.
• Opt-Out: Unsubscribe from our marketing emails by using the link provided at the bottom of every email.

To exercise any of these rights, please contact us at hello@blakden.com.

9. Third-Party Behavioral Tracking
We allow third-party companies, such as Google Analytics, to collect certain anonymous information when you visit our website. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date) during your visits to this and other websites to provide advertisements about goods and services likely to be of greater interest to you.

10. Children’s Privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

11. Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

Blakden
Website: www.blakden.com
Email: hello@blakden.com