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Delivery, Return & Refund
Delivery
1. Standard Delivery (Inside Dhaka)
Timeline: 1 – 3 business days from the date your order is confirmed and processed.
Process: Orders are shipped via our trusted local courier partners.
2. Standard Delivery (Outside Dhaka)
Timeline: 3 – 5 business days from the date your order is confirmed and processed.
Process: Orders are shipped via nationwide courier services.
Please note: Excluding public holidays. The delivery timeline begins after your order has been verified, processed, and prepared for shipment.
3. Express Delivery (Same Day / Instant)
Timeline: Within the same day in Dhaka, subject to product availability and order placement time.
Service: This service is fulfilled through on-demand delivery partners like Pathao or Uber.
Requirements:
Advanced Payment Required: The full delivery charge for the express service must be paid in advance at the time of ordering.
Order Cut-off: Orders must be placed before a specified time (e.g., 8:00 PM) to be eligible for same-day delivery. Orders placed after the cut-off will be delivered the next business day.
4. Delivery Charges
Standard Delivery: Delivery charges for standard shipping will be calculated at checkout based on your location and the size of your order.
Express Delivery: The customer is responsible for paying the full delivery charge for express services, which will be clearly displayed and must be paid during checkout.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number (if applicable) and a link to monitor your package’s journey.
6. What If I’m Not Home?
Our delivery partners will typically attempt to contact you via phone. If you are unavailable, they may leave a notification and attempt a second delivery, or the package may be held at a local pickup point. Please ensure your provided phone number is active and you are available to receive the delivery.
Returns
Eligibility for Return & Refund
To be eligible for a return and refund, your request must be made within 3 (three) calendar days of receiving the product.
The product must meet all of the following conditions:
-Unused and in its original condition.
-In its original packaging.
-All tags must be attached.
The following are NOT eligible for returns or refunds:
-Items that are damaged due to customer misuse or accident.
-Items not in their original condition, are used, or have missing tags.
-Any item returned after the 3-day window.
Return Process
To initiate a return, please contact our customer service team via:
Email: hello@blakden.com
WhatsApp: 01782248087 , 01516558098
Please provide your order number and details of the issue when contacting us. Our team will review your request and notify you of the approval or rejection of your return.
Refunds
If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment and/or your Blakden shop credit balance.
Please allow 5 to 14 business days for the refund to be reflected in your account.
Late or Missing Refunds
If you haven’t received your refund after 14 business days, please:
-Check your original payment account (e.g., bank, bKash, card statement) again.
-Contact your payment service provider, as it may take some time to process the transaction.
-If you have done the above and still have not received your refund, please contact us at hello@blakden.com
Shipping for Returns
The customer is responsible for paying the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Exchanges
We offer exchanges for items of a different size or color, subject to availability. To request an exchange, please contact us via email or WhatsApp.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please check the item in front of the delivery person. If you see an issue, do not accept the delivery. Please return the item to the delivery person immediately and contact us at hello@blakden.com with your order number. We will send a replacement.
Changes to This Policy
We reserve the right to modify this Return and Refund Policy at any time. Changes will take effect immediately upon posting on our website.
By making a purchase with Blakden, you agree to and accept the terms of this policy.
Help
Give us a shout if you have any other questions and/or concerns.
Email: hello@blakden.com
WhatsApp: 01782248087 , 01516558098